Support

 

3rd-Level Support
The fast way to reach our experts.

Our hotline is always there for you - our experts will respond to your technical questions anytime.

With direct access to all necessary systems, our service&operations team is able to solve problems per remote support or will quickly assign a technician vitsit to your site.

Our ticket system enables you to comfortably keep track of the current status - of course we will inform you as soon as the mission is successfully completed.

You can call our service hotline +49 2306 923 777 on weekdays, Monday to Friday inclusive, from 8:00 am to 4:30 pm. At any time you can write us an email to service@ebg-compleo.de

 

Dr. Axel Heitbrink

Teamleader Service / Operations

+49 2306 923 777
heitbrink@ebg-compleo.de

 

Annemarie Greger

Service

+49 2306 923 777
greger@ebg-compleo.de

 

Maintenance

We take care
For a reliable infrastruture.

The foundation of a safe and reliable charging infrastructure is the constant software updating and hardware check-up on site.

Our check-up service does not only contain the legally mandatory checks but also includes

• visual exterior check for damage or
• cleaning of housing, sockets and socket lids
• checking the display for mechanical damage
• visual check of interior for damages or faults, cleaning included
• humidity check
• check-up of electrical components
• check-up of PWM signal
• simulation of charging process, diagnosis
• check-up of circuit breaker, functional test
• replacement of wear parts
• DGUV A3
• documentation

We will also offer individual maintenance modules and options of a warranty extension.

Please contact us!

Training

 

We prepare you for e-mobility
With our training sessions.

From installation to maintenance and analysis we offer
customized training levels for installers and technicians.