Maintenance

We take care
For a reliable infrastruture.

The foundation of a safe and reliable charging infrastructure is the constant software updating and hardware check-up on site.

Our check-up service does not only contain the legally mandatory checks but also includes

• visual exterior check for damage or
• cleaning of housing, sockets and socket lids
• checking the display for mechanical damage
• visual check of interior for damages or faults, cleaning included
• humidity check
• check-up of electrical components
• check-up of PWM signal
• simulation of charging process, diagnosis
• check-up of circuit breaker, functional test
• replacement of wear parts
• DGUV A3
• documentation

We will also offer individual maintenance modules and options of a warranty extension.

Please contact us!

Support

3rd level support
Your direct line to our experts.
 

In addition to the versatile product portfolio, EBG compleo also offers its customers a strong after-sales service. Our hotline is there for you - in case of technical problems our experts are at your disposal.

With direct access to all necessary systems, the Service&Operations team solves problems via remote support or coordinates a technician assignment.

With our ticket system, you can keep up to date with the current status and are notified after successful troubleshooting.
 

Service hotline +49 02306 923 777
E-mail:               service@ebg-compleo.de

 

 

Training

 

We prepare you for e-mobility
With our training sessions.

From installation to maintenance and analysis we offer
customized training levels for installers and technicians.